Returns & Privacy

Returns

If you're not happy with your purchase of cookies or other products or if for some reason, something isn't 100% awesome or broken when it arrives etc. -  We provide a 100% satisfaction guarantee! Be in touch with us at 1-778-931-0732 or email us at hello(at)greatbearbites.com and we'll find a solution for you! 

 

Privacy Policy

We here at Great Bear Paleo Bites respect your privacy just like we value ours!

We would like to share with you in an honest and transparent way how we connect with you and how you can change this if you'd like to interact differently with us. 

What personal information of mine is collected?

ORDERS & PAYMENT

When you place an order with us, Shopify, our online store provider collects your information (Name, Address, Phone Number and Email Address) so we can process your order properly and get it to you on time!  We do not share or sell your personal info to anyone - it stays in the bear den safe with us. Your payment is done through Shopify's secure servers and your payment info is taken through their secure payment gateway, Shopify Payments. We (Great Bear) does not have access to your credit card info as it is processed securely on Shopify Payment's website. 

EMAIL LISTS

We use MailChimp for our online email campaigns and your information (name and email address) is used to connect with you about different news and offers from our company we feel you'd be interested in.  You must confirm your desire to be on our email list after signing up to 3x check you're sure! If you change your mind at a later date and no longer wish to receive updates/offers from us, there is an easy "unsubscribe" link at the bottom of the email - click it and you can totally de-list yourself. 

COOKIES - (the web kind)

We work with Facebook and AdRoll to advertise our online store and products to our customers by using cookies and pixel tracking. 

FACEBOOK

Facebook shows you advertising based on your "likes" and personal info you shared with Facebook. We (Great Bear) does not have access to this information directly and Facebook advertises to you on our behalf as a paid service. Facebook also allows you to modify what ads are shown to you. If you're interested in modifying this for your Facebook account here are a few links to help you with that: 

How to Block Ads on your Facebook Account: https://www.facebook.com/help/146952742043748

ADROLL

AdRoll collects data about your activities that does not personally or directly identify you when you visit their website, the website of entities for which they serve advertisements (AdRoll “Advertisers”), or the websites and online services where they display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. They use the information they collect to serve you more relevant advertisements (referred to as “Retargeting”). They collect information about where you saw the ads we serve you and what ads you clicked on.

They do not target ads to you based on sensitive personal data, such as information related to race or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, trade union membership, physical or mental health or condition or sexual life. Where permitted by law, they do work with health and fitness companies and may show you more relevant ads based on your perceived interest in these topics.

AdRoll may target ads based on data provided by Advertisers or partners alone or in combination with the data they collect. Any data used to serve targeted advertisements is de-identified and is not used to personally or directly identify you. AdRoll require third parties, including Publishers (like Great Bear), to provide notice and obtain appropriate consent, where required by applicable law.

CONTROLLING ADS SHOWN TO YOU

FACEBOOK: How to Block Ads on your Facebook Account: https://www.facebook.com/help/146952742043748

ADROLL: Click here to adjust your advertising preferences

We believe in giving you control over which ads you see. You may opt out of having your data collected from this device for the purpose of receiving Retargeted ads from AdRoll. If you delete your cookies you will need to opt out again. Further, if you use multiple browsers or devices, you will need to execute this opt out on each browser or device.

AdRoll is an approved member of the Network Advertising Initiative (NAI). If you prefer, you may use the NAI opt out tool. They also comply with the Self-Regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA). You may opt out via the DAA website at http://www.aboutads.info/choices/. We also adhere to the European Interactive Advertising Digital Alliance (EDAA). You may opt out via the Your Online Choices website.